Shipping Policy – Pandorn
At Pandorn, we are dedicated to ensuring your cherished jewelry arrives at your doorstep safely and in a timely manner. This Shipping Policy details our shipping procedures, including timelines, methods, and other key information to keep you informed throughout the delivery journey.
1. Order Processing
- Processing Time: Most orders are processed within 2-4 business days after payment is confirmed. This window includes order verification, thorough quality inspections, and careful packaging to guarantee your jewelry is shipped in flawless condition.
- Processing Exceptions: During high-demand periods (such as festive seasons) or for custom-crafted jewelry, processing time may be extended. In such cases, we will promptly notify you via email to keep you updated on any delays.
2. Delivery Timeline
- Estimated Delivery Time: Once your order is shipped, domestic deliveries typically take 4-8 business days, while international deliveries may take 8-15 business days. These timelines are approximate and vary by destination.
- Factors Affecting Delivery: While we aim to meet these estimates, delivery may be delayed due to unforeseen events like customs hold-ups, extreme weather, or logistical disruptions. These factors are beyond our control, but we will collaborate with our shipping partners to resolve delays as quickly as possible.
3. Shipping Methods
We partner with trusted global logistics providers to ensure secure and reliable delivery. The carrier assigned to your order will depend on your location, but all shipments include end-to-end tracking, allowing you to monitor your package’s journey in real time.
4. Shipping Costs
Shipping fees are calculated based on your delivery location, package weight, and chosen shipping speed. The exact cost will be clearly displayed at checkout before you finalize your purchase.
Periodically, we run free shipping promotions, which will be prominently advertised on our website with specific terms and conditions.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a unique tracking number and a direct link to the carrier’s tracking page. Use this number to check your package’s status anytime, from dispatch to delivery.
6. Delivery Confirmation
A delivery is considered complete when the carrier confirms that the package has been delivered to the address provided during checkout.
It is your responsibility to ensure the shipping address is accurate and complete. Pandorn is not liable for orders delivered to incorrect addresses due to errors in the information provided.
If you are unavailable to receive the package, the carrier may follow local protocols—either leaving it in a secure location or scheduling a re-delivery. Check the carrier’s notification for specific instructions.
7. Lost or Damaged Packages
- If your package is marked as delivered but you have not received it, please contact our customer service team at [email protected] within 5 days of the delivery confirmation. We will assist in investigating the issue with the carrier.
- For damaged packages, inspect the contents immediately upon delivery. Report any damage to our team within 24 hours, along with photos of the packaging and the item. We will arrange for a replacement, repair, or refund as needed.
8. International Shipping
For international orders, all customs duties, taxes, or import fees are the sole responsibility of the recipient. These charges are not included in the product price or shipping cost.
Customs processing times vary by country and may cause delays beyond the estimated delivery window. We recommend contacting your local customs office in advance to learn about applicable fees and regulations.
9. Contact Us
If you have questions or concerns about your shipment, please reach out to our customer service team at [email protected]. We are committed to ensuring your jewelry arrives safely and keeping you informed every step of the way.