Terms of Use – Pandorn

Welcome to Pandorn’s website. By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms of Use. Please read them carefully. If you do not agree with any part of these terms, you may not use our website or services.

1. Eligibility

To use our website and services, you must be at least 18 years of age, or have obtained explicit consent from a parent or legal guardian if you are a minor. By using our website, you confirm that you meet this eligibility requirement and that all information you provide is accurate, complete, and truthful.

2. Use of the Website

2.1 Permitted Use

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This includes browsing product collections, placing orders, utilizing customer support tools, and creating a personal account to manage your purchases.

2.2 Prohibited Activities

You agree not to:

  • Use the website for any illegal, fraudulent, or harmful purpose, including but not limited to facilitating scams, counterfeiting, or unauthorized resale of our products.
  • Attempt to bypass security measures, gain unauthorized access to our website, servers, databases, or other users’ accounts.
  • Copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or sell any content, software, or intellectual property from our website without prior written permission.
  • Interfere with the website’s functionality, including through the use of viruses, malware, bots, or automated scripts that disrupt traffic or data integrity.
  • Collect, harvest, or store personal information of other users, or use our platform to send unsolicited communications (spam).
  • Misrepresent your identity or affiliation with any person or entity, or tamper with order information, reviews, or ratings.

3. Orders and Purchases

3.1 Order Placement

When you place an order on our website, you submit a binding offer to purchase the selected products under these Terms of Use. We reserve the right to accept, reject, or cancel any order at our discretion, including cases of product unavailability, pricing errors, incomplete or inaccurate information, or suspected fraud. We will notify you promptly if your order is affected.

3.2 Pricing and Payment

All prices displayed on our website are in USD (United States Dollars), unless otherwise specified, and are subject to change without notice. Payment must be made in full at the time of order placement using an accepted payment method (e.g., credit cards, PayPal). We use secure third-party payment processors to handle transactions, and their terms and privacy policies will apply to your payment.

3.3 Shipping and Delivery

We will ship your order to the address provided during checkout. You are responsible for ensuring the accuracy of the shipping address. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays, carrier disruptions, or extreme weather. Risk of loss or damage to products transfers to you once the carrier confirms delivery.

4. Intellectual Property

All content on our website—including text, images, graphics, logos, trademarks, product designs, videos, and software—is the exclusive property of Pandorn or our licensors and is protected by international intellectual property laws. You may not use, reproduce, or distribute any of this content for commercial purposes or beyond the scope of permitted use without our written consent. Pandorn’s name, logo, and brand identifiers are registered trademarks and may not be used without explicit permission.

5. Returns, Refunds, and Exchanges

Our return, refund, and exchange policies are detailed in a separate document available on our website. By placing an order, you agree to adhere to these policies. For questions regarding returns or refunds, please contact our customer service team at [email protected].

6. Limitation of Liability

To the maximum extent permitted by law, Pandorn shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our website, products, or services. This includes, but is not limited to, loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

Our total liability for any claim related to your use of our products or services shall not exceed the total purchase price of the specific product(s) in question.

7. Indemnification

You agree to indemnify, defend, and hold harmless Pandorn, its officers, directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your use or misuse of our website, violation of these Terms of Use, or infringement of any third-party rights (including intellectual property or privacy rights).

8. Changes to Terms of Use

We reserve the right to revise these Terms of Use at any time. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after the changes are published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of updates.

9. Contact Us

If you have any questions or concerns about these Terms of Use, please contact our customer service team at [email protected]. We aim to respond to all inquiries within 2 business days.